Our service agreement gives the customer access to a comprehensive technical support package with all the necessary tools to respond quickly and decisively.
Our dedicated technical staff are on hand via a telephone hotline to help resolve any problems encountered while using the application and to suggest ways of improving the information management system.
The technical support department is also available to resolve technical issues via a dedicated e-mail service that aims to address non-disruptive problems.
Our swift and decisive remote assistance service enables technical staff to connect from head office to your work station in real time and respond quickly to your questions.
This service also enables customers to download free application updates, including functional and operational improvements, from a password-reserved area.
To summarize, the benefits offered by the service agreement are:

• Telephone hotline support for technical problem-solving;
• Remote assistance service;
• Favorable prices and conditions in the event of a technician being called out;
• Software updates available free of charge from our website;
• Access to exclusive deals and promotions on new products;
• Immediate software adaptation in the event of legislative/tax changes;
• Direct dialogue with the R&D department, which will assess the possibility of implementing your requests in future application updates;
• Emergency telephone support during evenings, weekends and bank holidays;
• Convenient hours of operation for onsite call-outs.